Terms & Conditions
Terms & Conditions
19PFM Exterior Cleaning Services
Last updated: 07/10/2025
These Terms & Conditions govern all exterior cleaning services provided by VENTURE200 LTD TA 19PFM (“the Contractor”) to the client (“the Client”). By instructing the Contractor, accepting a quotation, or allowing works to proceed, the Client agrees to be bound by these Terms & Conditions.
1. Definitions
Services: The exterior cleaning services detailed in the quotation or agreed in writing.
Property: The site or premises at which the Services are carried out.
Contract: The agreement formed between the Client and the Contractor, incorporating these Terms & Conditions.
2. Scope of Works
2.1 The Contractor shall provide only the Services expressly described in the quotation or agreed in writing.
2.2 Any additional works requested by the Client will be subject to separate agreement and may incur additional charges.
2.3 The Contractor provides cleaning services only and does not undertake inspection, repair, maintenance, or condition assessment unless expressly agreed in writing.
3. Quotations & Pricing
3.1 All quotations are valid for 14 days unless stated otherwise.
3.2 Prices are based on the condition of surfaces as reasonably observable at the time of quotation and assume safe access and normal levels of soiling.
3.3 The Contractor reserves the right to revise pricing if site conditions differ materially from those assumed, including but not limited to access restrictions, excessive contamination, or undisclosed hazards.
4. Deposits & Payment Terms
4.1 A deposit may be required prior to commencement of the Services.
4.2 Unless otherwise agreed in writing, the balance is payable upon completion or within the specified invoice date.
4.3 Late payments may incur statutory interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4.4 The Contractor reserves the right to suspend or withhold Services in the event of non-payment.
5. Access, Utilities & Site Conditions
5.1 The Client must provide safe and unrestricted access to the Property, including access to water and electricity where required.
5.2 The Contractor shall not be liable for delays or incomplete works caused by restricted access, unsafe conditions, or third-party obstructions.
6. Health & Safety
6.1 All works are carried out in accordance with applicable Health & Safety, COSHH, and Working at Height Regulations.
6.2 The Contractor reserves the right to suspend or reschedule works where conditions are deemed unsafe.
7. Weather Conditions
7.1 Exterior cleaning can be weather-dependent. The Contractor shall not be liable for delays or rescheduling caused by adverse weather conditions including heavy rain, high winds, frost, or freezing temperatures.
7.2 Works postponed due to weather will be rescheduled in good faith.
8. Surface Condition, Pre-Existing Defects & Revealed Damage
8.1 The Client acknowledges that exterior cleaning may reveal pre-existing defects, deterioration, or failures in surfaces, substrates, fixings, seals, joints, coatings, or weatherproofing which were not visible prior to cleaning due to dirt, organic growth, staining, or surface contamination.
8.2 The Contractor shall not be held liable for any damage, water ingress, leaks, or failures arising from:
Pre-existing defects
- Age-related degradation
- Poor or historic installation
- Inadequate maintenance
- Previous repairs or coatings
- Inherent weaknesses in the Property
8.3 Any such defects revealed during or after the Services shall be deemed to have existed prior to commencement of the Services.
9. Roofs, Conservatories & Weatherproofing
9.1 Roofs, conservatories, glazing systems, seals, gaskets, flashings, trims, joints, and associated weatherproofing components—particularly on older installations—are subject to natural wear and degradation.
9.2 The Contractor does not warrant or guarantee the watertight integrity of any roof, conservatory, or glazed structure.
9.3 The Contractor shall not be liable for leaks, seal failures, or water ingress revealed during or following cleaning where such issues arise from pre-existing conditions.
10. Results & Staining
10.1 While the Contractor will take reasonable care to achieve the best possible result, no guarantee is given that all staining, discolouration, or biological growth will be fully removed.
10.2 Some stains (including rust, paint, deep oil staining, and certain organic or chemical marks) may be permanent.
10.3 Organic growth may continue to die back for several weeks following treatment.
11. Chemicals, Softwashing & Run-Off
11.1 The Contractor may use professional cleaning agents and biocides appropriate to the Services.
11.2 Temporary colour changes or lightening may occur following treatment.
11.3 The Client is responsible for protecting plants, vehicles, and external items unless otherwise agreed in writing.
12. Gutters, Drainage & Downpipes
12.1 Gutter clearing does not guarantee free-flowing underground drainage systems.
12.2 Downpipes are cleared only where safely and reasonably accessible.
12.3 Drain repairs, CCTV surveys, or unblocking works are excluded unless specifically quoted.
13. Waste Removal
13.1 Waste removal is included only where expressly stated.
13.2 Additional waste volumes or specialist waste streams may incur additional charges.
14. Damage & Limitation of Liability
14.1 The Contractor holds appropriate public liability insurance.
14.2 The Contractor shall not be liable for indirect, consequential, or economic losses, including water damage or loss of use arising from pre-existing defects revealed by cleaning.
14.3 In all circumstances, the Contractor’s total liability shall be limited to the value of the Services provided under the Contract.
15. Cancellations & Rescheduling
15.1 Cancellations made with less than 48 hours’ notice may result in forfeiture of any deposit paid.
15.2 One reschedule may be permitted without penalty, subject to availability.
16. Complaints & Rectification
16.1 Any complaints must be raised within 72 hours of completion of the Services.
16.2 The Contractor must be given the opportunity to inspect and, where appropriate, rectify any issues before third-party involvement.
17. Photography & Marketing
17.1 The Contractor may take photographs or videos before, during, and after works for record-keeping, quality control, dispute resolution, and marketing purposes unless the Client objects in writing.
18. Force Majeure
The Contractor shall not be liable for delays or failure to perform caused by events beyond reasonable control, including extreme weather, illness, supply chain disruption, or government restrictions.
19. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
